Customer Service

Live Chat

Live chat is available from 9-11.30 am and 2-5 pm every business day (Canberra time). Usually, you can get a response from our customer service team in minutes.

To initiate a live chat, please click the chat button located on the bottom right of this page.

Email

Unlike live chats, you can email us 24/7. Our customer service team can guarantee you that a response will be provided within 24 hours, even on public holidays!

To send us an email message, please click here and let us know your query in detail.

Call

You can also call us from 9-11.30 am and 2-5 pm every business day (Canberra time). Please note that standard rates may apply and the waiting period may vary.

To ring us up, please call +61 494 347 790.